All orders placed through our website or by phone will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.
When you submit an order to us on our website, you will receive an email to confirm that we are have received your order. You should check this email for accuracy and let us know immediately if there are any errors. This email does not constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery.
Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.
You have the right to cancel an order within 14 days after the day the goods were delivered unless we have previously stipulated to you via email that we are buying the goods in exclusively for you and that you have acknowledged by email that you accept your order is non cancellable.
If you wish to cancel your order you must notify Perla D'or via email within the stated 14 day period., Cancellations after 14 days will not be accepted. Upon notifying Perla D'or of your cancellation Perla D'or will issue you with a unique RMA number. You must return the goods to Perla D'or in the same condition and completeness as Perla D'or delivered them to you. Please note this includes: packaging, manuals, cables, software and any other material that was part of the item purchased. If you do not return the goods in the same condition and completeness, Perla D'or at its sole discretion can either reject the cancellation or levy a charge against you to make good any damage or missing items. Please note that software of any description is subject to separate terms and conditions and if you open, use or register the software that comes with your goods and then cancel your order you will be liable a for a charge up to 25% of the cost of the goods.
The goods remain your property and responsibility until such time as Perla D'or signs acceptance of the return delivery of the goods. We strongly advise you to use a secure signed for service, for example An Post Registered Post. The cost of returning the goods is your responsibility. Should you wish to return any goods, please go to the Returns section for further information.
Where You have purchased the goods or services as a consumer (i.e. for private use as opposed to business use) please note that You are entitled to cancel any order placed within 14 days of receipt of the placement of such order.
Once received by the Customer You have a period of 24 hours in which to confirm that the goods and/or services are in accordance with their published specification. If you have not notified us in writing to [email protected] within this 24 hour period that the goods and or services are not in accordance with their specification they will be deemed to have been accepted by You. All returns must be made within 14 days of receipt.
For any goods and/or services which are stated in their specification to have a warranty period You may notify Perla D'or in writing of any request for warranty service in accordance with the instructions detailed below.
If You do cancel an order pursuant to this clause, or reject goods and/or services or require warranty service then:
- You must notify Perla D'or in writing detailing Your request by sending an e-mail to [email protected]
In all such events we will notify You either in writing or by email with Our instructions. Until You have complied with our instructions You must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered to You.
- We will notify You of the means by which the goods and/or services are to be returned to Perla D'or or the manufacturer thereof. You will be responsible for the cost of returning the goods or services, and Perla D'or may deduct this from any sum owed to You. We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details e.g. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase.
Any return that is not accompanied with the returns form or returns reference number will be held by Perla D'or for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
If any returned goods are found not to be faulty, we reserve the right to charge a restocking fee, at our discretion, or to return the goods to you and refuse a refund. If items are returned in a used condition, we reserve the right to charge a re-stocking fee to cover our order processing, delivery and administration costs.
If orders are cancelled prior to or after despatch, we reserve the right to charge a re-stocking fee to cover our order processing and administration costs.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 days from the day after you receive your goods.
As stated above, notification of cancellation must be in writing, a telephone call is not a valid means of cancellation.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
Goods that are sealed or shrink-wrapped and this is removed can only be returned if the goods are defective as diagnosed by the manufacturer or a manufacturers appointed agent or repair centre.